Refund policy

Gearium Return & Replacement Policy

At Gearium, your satisfaction matters to us. That's why we offer a simple, no-questions-asked 7-Day Return & Replacement Policy on all eligible orders.

7-Day Replacement Guarantee

If you're not happy with your purchase for any reason — whether it didn't meet your expectations, you'd like a different color/model, or you simply changed your mind — you can request a replacement within 7 days of delivery. No explanation needed.

How It Works

Contact us within 7 days of receiving your order at gearium1@gmail.com or through our [Contact Us] page, including your order number.
Let us know what you'd like — a replacement of the same item, or an upgrade/swap to a different product.
Ship the item back to us in its original condition (see requirements below). We'll provide return instructions once your request is confirmed.
Receive your replacement once the returned item is received and inspected, or once your exchange is confirmed. Processing typically takes 1-2 business days.

Eligibility Requirements

To qualify for a replacement, items must be:

Returned within 7 days of the delivery date
In original condition
In original packaging, accessories, and manuals included
Accompanied by proof of purchase (order number or receipt)

Upgrades & Exchanges

Want something different instead? No problem. If you'd like to upgrade to a higher-tier product or swap for another item:

Any price difference will be [charged / credited] at the time of exchange
The original item must still meet the eligibility requirements above
Availability of the new item is subject to stock

What's Not Covered

Requests made after 7 days from delivery
Items that show signs of use, damage, or missing parts/packaging not caused by us

Shipping Costs

- Customers are responsible for return shipping costs unless the item was defective or incorrect.

Damaged, Defective, or Incorrect Items

If your item arrived damaged, defective, or different from what you ordered, please contact us immediately at gearium1@gmail.com or WhatsApp us at 03715205501 with photos of the issue — we'll prioritize a fast replacement at no extra cost to you.